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IT-Applications Business Analyst, Information Technology Department

Our client, a company whose mission is to manage, operate and maintain various transport infrastructures, whose activities are divided into engineering, construction and maintenance operations is currently seeking, to continue improving the quality and efficiency of its services, for a IT-Applications Business Analyst.

Nature of position

Under the supervision of the Director, Information Technology, your main mandate will be to participate in the development of the IT strategic plan, to perform the business needs analysis for projects involving hardware and software components of information technology (IT) and intelligent transportation systems (ITS). In addition, you will be responsible for preparing the technological evolution roadmap and ensuring the support and maintenance of systems supporting operations such as the Computer Assisted Maintenance Management system (IBM Maximo), the geomatics system (ESRI ArcGIS), the Integrated Traffic Management System (Parsons iNet) and intelligent transportation systems (ITS). You will be involved in the management of projects in collaboration with the IT team and the business sectors. As such, you will :

  • Analyze system and process issues, recommend changes and improvements and turn them into solutions to develop a continuous process and functionality improvement practice ;
  • Develop and monitor a technology evolution roadmap for the systems under his/her responsibility ;
  • Act as the primary resource for second level support of IT systems supporting operations ;
  • Follow up on the outsourced third level support contract as well as manage the contract and the vendor that provides the third level support and enhancements ;
  • Document technical specifications to enable the programming/configuration of applications to meet business needs ;
  • Prepare deliverables related to these changes, including documentation and training materials in conjunction with super users, and contribute to pre-deployment test planning ;
  • Contribute to the training of super-users on the various functionalities of the implemented systems and changes and perform knowledge transfer ;
  • Act as a liaison between IT management, super-users/system owners and external vendors to ensure constant communication regarding technology requirements, system evolution and deliverables ;
  • Ensure the integrity, availability and confidentiality of the data of the systems under his/her responsibility are maintained in accordance with the established categorization ;
  • Develop and document management indicators and reports for the systems under his/her responsibility ;
  • Assist business process owners in determining their needs and priorities and evaluate the results ;
  • Provide back-up to the IT-ERP Business Analyst when required ;
  • Provide on-call support for critical systems on a rotating basis with the ERP Business Analyst ;
  • Perform every other task compatible with your function.

Required qualification

  • Have a Bachelor's degree in in computer science, or other relevant training ;
  • Have a minimum of three years of relevant experience ;
  • Demonstrate a good knowledge of IBM Maximo, ESRI ArcGIS, Parsons iNet, Tableau, FME, Jira ;
  • Have a good knowledge of SAP ByDesign ERP (an asset) ;
  • Knowledge of SQL Server database management system (an asset) ;
  • Demonstrate skills in writing presentations, documents and reports ;
  • Ability to lead meetings and propose solutions for decision making ;
  • Have an interest in new technologies and computers ;
  • Demonstrate initiative, leadership and organizational skills ;
  • Demonstrate good team spirit, analysis, synthesis, rigor and the ability to adapt to new concepts and perform multiple tasks ;
  • Have good verbal and written communication skills in both French and English ;
  • Be available outside of regular working hours for application support emergencies (24/7 availability required on a rotating basis).

Salary and condition

Salary and conditions according to candidate's experience.


Job Location

The location shown on the map is approximate and is included for information purposes only.

  • Group Insurance

  • Paid Vacation Time

  • Professional Development Opportunities

  • Flexible Hours

  • Employee Assistance Program

  • Pension Plan

  • Free Parking

  • Work From Home Possible

  • Public Transit Nearby



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