Our client, a leader in its sector of activity, specializing in the design, manufacturing and installation of automated equipment for the manufacturing sector is currently looking for an after-sales service specialist - technical support.
Nature of position
Under the supervision of the General Manager, your mandate will be to support existing customers by offering them replacement parts as well as innovative solutions while working closely with the sales team. You will be responsible for developing competitively priced technical solutions and commercial proposals that meet customer specifications and requirements. This involves the judicious selection of replacement parts, materials, equipment, software and services that will provide the greatest value to the customer while supporting the company's business objectives. As such, you will ensure:
- Support our customers in finding replacement parts;
- Determine the required spare parts based on inspections carried out on old parts or by the description of malfunctions made by customers;
- Recommend replacement parts or modifications that can be made to current ones;
- Provide customers and the sales team with business opportunities by offering new services such as: installation, configuration, service contracts, training and service calls;
- Preparing proposals to meet customer needs while meeting the department's sales strategy;
- Prepare the technical documentation and financial offer necessary to provide advantageous proposals to clients;
- Interact with all internal stakeholders (purchasing, sales, engineering, production, finance) to build quality proposals;
- Validate the execution plan with the various stakeholders (schedule, priorities, workforce, engineering and production);
- Help resolve technical questions that may arise when developing a proposal;
- Implement continuous improvement procedures and tools;
- Deploy the necessary efforts to achieve objectives and profitability;
- Identify and assess risks when preparing proposals by planning for them;
- Ensure price consistency according to: history with the customer, commercial agreements and supplier price increases;
- Respect profit margins by volume;
- Update information such as: (cost, profit percentage, etc.) in the customer management software (CRM) once the proposal is accepted;
- Prepare all documentation to be transmitted to the production department;
- Support the sales team on all technical/commercial aspects, during negotiations with customers and signing the agreement;
- Perform all other tasks related to sales and technical support.
Required qualification
- Bachelor's degree or college diploma in mechanical, industrial engineering, automated production or any other training combined with relevant experience;
- Minimum of 5 years of relevant experience in mechanical design and/or customer service and sales;
- Experience in the industrial robotics and/or automation sector (an asset);
- Ability to work effectively in a team and respect time and results constraints;
- Sense of priorities, leadership and excellent relational skills;
- Functional bilingualism (French and English spoken and written).
Salary and condition
Salary and conditions according to company policy and candidate experience.
Job Location
The location shown on the map is approximate and is included for information purposes only.
