Our client, a company specialized in the manufacture of a revolutionary products range for the water treatment market is currently looking, to maintain his grow, an internal sales engineer.
Nature of position
Under the supervision of the Sales Manager, you will have as main mandate to support the aftermarket activities related to products and services such as spare parts and service plans offered to our customers, while ensuring customer satisfaction. As such, you will :
- Prepare proposals for Aftermarket products and services (spare parts and service plans) requested by Customers, Regional Managers, or Reps ;
- Follow up with customers on provided quotes for Aftermarket products and services ;
- Maintain the customers fleet data base and keep accurate information ;
- Maintain customer accounts with updated information on current quote/order status ;
- Promote Aftermarket products and services within existing customers ;
- Develop in depth technical knowledge of the product and its operational history on customer’s site ;
- Train Reps on current Aftermarket products and service ;
- Keep price lists of Aftermarket products and services updated ;
- Work with Purchasing to maintain an accurate filter/pre-filter forecast and reorder accordingly to prevent back orders ;
- Prepare weekly and monthly reports of Aftermarket sales products and services ;
- Perform every other task compatible with your function.
- Bachelor in mechanical engineering, DEC in mechanical engineering, or any other relevant training in a related field ;
- Minimum of 3 years of experience in a similar position ;
- Excellent customer service and after-sales service skills ;
- Proficiency in Excel, PowerPoint, Word, and Microsoft Outlook software ;
- Demonstrate strong organizational skills and keen eye for detail ;
- Have a sense of priorities and be multitasking ;
- Be able to work both independently ad as a part of a team
- Bilingualism in English and French mandatory (written and spoken).
Salary and condition
Salary and conditions according to company's policy and candidate's experience.
The location shown on the map is approximate and is included for information purposes only.